Return Policy

At Treehuth Sea, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to make the process as simple as possible. Please read our return policy below to ensure a smooth return experience.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be returned within 14 days of receiving your order.
• The product must be unused, unopened, and in its original packaging.
• For hygiene reasons, we cannot accept returns on certain products such as opened body care items (body lotions, oils, etc.) or used soaps.

If you received a damaged or defective product, please contact us immediately, and we will assist you with the return process.

2. How to Return an Item

If you would like to return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@treehuthsea.my or call +1 (348) 541-2690. Provide your order number, the product you wish to return, and the reason for the return.
2. Return Authorization: Our customer service team will guide you through the return process and issue a Return Authorization (RA) if necessary.
3. Return Shipping: Once your return is authorized, you can send the product back to us. You will be responsible for the return shipping costs, unless the item is defective or damaged. Please ensure the item is securely packed to avoid damage during transit.
4. Refund or Exchange: Once we receive and inspect the returned item, we will issue a refund to your original payment method or offer an exchange, depending on your preference and product availability.

3. Non-Returnable Items

For hygienic and safety reasons, we cannot accept returns on the following items:

• Opened or used body care products (such as lotions, oils, body washes, and soaps).
• Items marked as final sale or clearance.

Please make sure you carefully review the items before making your purchase.

4. Refunds

Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges

If you would like to exchange a product for a different size, scent, or item, please follow the return process and select the exchange option. If the exchanged product is of higher value, you will be charged the difference. If it is of lower value, we will refund the difference.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@treehuthsea.my or call +1 (348) 541-2690. We will arrange a replacement or refund, and we will cover the return shipping costs for defective items.

7. Late or Missing Refunds

If you haven’t received your refund yet, please first check your bank account or credit card statement. If the refund has not been posted after a reasonable amount of time, please contact us, and we will assist you in resolving the issue.

Please Note: This policy applies to purchases made directly from the Treehuth Sea website. If you purchased our products through a third-party retailer, please refer to their return policy.

Thank you for shopping with Treehuth Sea. We appreciate your business and are always here to assist you with any concerns or questions!