Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions about our products and services. If you need further assistance, don’t hesitate to reach out to us!
1. What types of bath products do you offer?
We offer a variety of bath products, including body oils, body lotions, bubble baths, handmade soaps, body scrubs, hand wash, and more. All our products are made with natural ingredients to nourish and pamper your skin.
2. Are your products suitable for sensitive skin?
Yes, all our products are formulated to be gentle on sensitive skin. We use natural and nourishing ingredients, free from harsh chemicals, to ensure that our products are safe and effective for all skin types.
3. Where are your products made?
Our bath products are carefully crafted in the United States, ensuring high-quality standards and attention to detail in every item.
4. How do I place an order?
You can place an order directly through our website at treehuthsea.my. Simply browse our selection of bath products, add your desired items to your cart, and proceed to checkout.
5. Do you offer international shipping?
At the moment, we offer shipping within the United States. However, we are working on expanding our shipping options to other countries. Please stay tuned for updates.
6. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your order. If you have any issues tracking your order, please contact us for assistance.
7. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving your items, and we will guide you through the return or exchange process. Please refer to our full return policy on the website for more details.
8. Are your products cruelty-free?
Yes, all our products are cruelty-free, and we do not test on animals. We are committed to ethical and sustainable practices in everything we do.
9. How can I contact customer support?
You can reach our customer support team by emailing us at info@treehuthsea.my or calling +1 (348) 541-2690. Our team will be happy to assist you with any inquiries or concerns.
10. Do you offer gift cards?
Currently, we do not offer gift cards, but we are considering this option for the future. Keep an eye on our website for updates!
If you have any other questions or need additional help, don’t hesitate to reach out. We’re here to assist you!